Cancellation and Refund Policy

This policy explains cancellation, renewal and refunds for Perspective Cloud subscriptions. It should be read with the Terms and the plan information shown before checkout.

Renewal

Monthly and yearly subscriptions automatically renew for the selected billing period until cancelled. The price and billing interval are shown before checkout and in the Stripe billing portal.

Cancellation

An authorised organisation owner may cancel through the Stripe billing portal. Cancellation normally prevents the next renewal while access continues until the end of the already-paid period. Deleting an account does not by itself cancel an active subscription.

Trials

A trial ends on the date shown in the product. Where payment details and automatic conversion are introduced, the price, conversion date and cancellation method will be made clear before commitment.

Refunds

Fees already paid are normally non-refundable for a change of mind after a business subscription period has begun. We will correct duplicate or erroneous charges and provide refunds or price reductions where required by applicable law or an express written agreement. Nothing in this policy removes statutory rights.

Service problems

Tell us promptly if a paid core service is materially unavailable or not supplied with reasonable care and skill. We will investigate and may repair, re-perform, credit or refund the affected service as appropriate.

Failed payments

A failed payment may place the organisation into a temporary grace period. If payment is not recovered, access may be restricted. Paying or updating payment details can restore the normal subscription state.

Allowances and grants

Included monthly plan allowances reset and unused amounts do not roll over. Separately issued usage grants follow their stated amount, start date and expiry. Credits do not extend an expired subscription or create SaaS access by themselves.

Consumer rights

If you contract as a consumer rather than for business purposes, mandatory cancellation and refund rights may apply, including rights for distance contracts. Contact us promptly so that we can apply the correct legal treatment.

Request help

Email support@perspectivecloud.co.uk with the organisation name, billing email, invoice reference and reason. Do not send full card details.